Troubleshoots

CSS Problem

Sometimes due wrong configuration on setup your website can look like in screenshot below.

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Dont worry this is easy to be fixed.
First which you can do is to open your website admin panel (http(s)://yourwebsite.com/app/admin) and to go to Web Settings page. Where is field "Site url address" add slash "/" of the end of url address and save changes. Example: if you see in field url address like "http(s)://yourwebsite.com" must be "http(s)://yourwebsite.com/".

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And all is done!

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If problem is not solved in first step, you may have problem with .htaccess file. If you install script in sub-directory or manage your websites directories with other .htaccess rewrite rules you must config our .htaccess file. If you use sub-directory you must edit .htaccess file and where is "RewriteBase /" must setup your sub-directory location like "RewriteBase /your_directory/".

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If your problem continue, you can contact us to solve your problem.

Attachment - Error 403

This is a not a problem, its a security which we made for your customers. We secure a directory where user attach their documents and payment proofs to escape a user data abuse. If you see a browser to load image like this:

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Dont worry just go to your website main directory via File Manager or FTP Client and you will see there have generated a random hashed directory like "a2ecdd3986107c5ed3ca". Open this directory and there have a .htaccess file. Edit this .htaccess file and add your IP address to be allowed. If you dont know your ip address, you can visit WhatIsMyIP.com to get it.

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